WorkCowork · IT services for businesses
Servers, PHP and security. Website and CRM fixes. New features and modules. Integrations and bots. Project handovers and ongoing support. Tell us what your business needs in your own words — we’ll clarify the task and see how we can help.
Discuss your IT needsThe initial discussion is free. Technical assessment and any work are agreed separately.
You can leave the agreed technical work and coordination with specialists to us. We’ll confirm what we can take on, the scope and the cost after understanding your needs.
Bring us a specific error, an improvement you have in mind, or a problem you’re still trying to understand. Find a familiar situation below, or tell us about yours.
Your hosting provider has sent a warning, the server software is outdated, or you need an upgrade, backups or a migration. You can also contact us about a suspected incident. We’ll clarify the situation and agree on the assessment and actions needed.
An assessment, a temporary measure, a root-cause fix and a migration are different pieces of work. A warning alone does not confirm a breach.
An update has caused an error, or a form, module, payment flow or notification is failing. We’ll look into the agreed workflow, propose a fix and define how to check it.
Restoring the affected function and setting up full marketing analytics are separate tasks.
Statuses are not updating, data is not reaching the right place, or an established workflow is going wrong. We’ll review the settings and available code, then assess how to restore the connection or improve the logic.
We work within your authorised access and the platform’s capabilities. You do not have to switch to WorkCowork.
Add a customer portal, report, form, order workflow or internal tool. We’ll first check whether an existing feature or configuration can do the job. If custom development is needed, we’ll agree its scope separately.
A complex new web service needs its own discovery phase. A small change can stay a small job.
Move data between your website, CRM, email and spreadsheets; send messages to your team; or update an order when a payment arrives. We’ll clarify the workflow and check the available ways to connect the services.
APIs and webhooks let services exchange data and notify each other about events. A ready-made connector, configuration work and a custom integration involve different scopes; feasibility depends on the services and available access.
Business email, cloud tools, staff access, data transfers or several services that need to work together. Explain what is getting in the way and what you need to achieve — we’ll identify the work we can take on.
We check the specific systems, limitations and expected outcome before agreeing the work.
You have a website, code or unfinished work from a previous provider. We’ll review the available materials, agree priorities and organise the technical work. We can also work alongside your current provider.
The handover, fixes and ongoing support each have an agreed scope, schedule and terms.
Tell us about any IT question related to your business. You don’t need to know which kind of specialist to hire. If we cannot take the task on, we’ll say so after the initial discussion.
Discuss another IT taskExample tasks: these illustrate possible scopes and acceptance checks, not completed client projects. The solution will depend on your systems.
Alexander Gorsky · WorkCowork team
Alexander has been developing and operating business management systems since 2011. His experience includes business processes, integrations and managing IT projects.
We start with what needs to change in your business: which function to restore, what information should move between systems, who will use the result and how to check it.
Explain the business need, provide the agreed materials and access, nominate a contact and accept the result.
We clarify the solution and coordinate specialists and work with your providers within the agreed scope. You do not have to assemble a technical team for every task.
We demonstrate the completed work against the agreed workflow, hand over the relevant materials and document limitations and next steps.
You can start by message. We’ll arrange a call if you prefer one or if it would help with the discussion.
We’ll clarify the task and the information you have, check whether we can help and discuss the next step. This does not include technical investigation, a written audit or the fix itself.
If the work cannot be estimated without checking the server, settings or code, we’ll first agree the assessment deliverable, fee, timing and access. For a clear, small task, we can go straight to a proposal.
Before paid work begins, we agree the outcome, scope, cost, schedule, access, payment terms and acceptance criteria. We work under a contract, with stages and payment arrangements set for each engagement.
After agreement, you provide the required access through a separate arrangement. Before changes, we establish backups, checks, the work window and rollback options. We carry out the agreed scope and flag any newly discovered limitations that call for a revised decision.
We check the agreed workflow, show you the result and hand over the relevant settings, instructions or change notes. Acceptance covers the work you commissioned.
If you need continued help, we’ll separately agree the tasks, contact channels, working hours and response arrangements. Ongoing support and new changes are not automatically included in a small fix.
Tell us what you need to resolve. The initial discussion is free.
Discuss your IT needsWe match the engagement to the result you need. You do not need a WorkCowork subscription, a CRM migration or an advertising service to work with us.
One issue, module, configuration change or small feature with a clear scope and acceptance check.
Connected changes, a migration, data exchange or a new service. We agree the stages, dependencies and the outcome of each stage.
Planned work and help with the agreed systems. Scope, availability, priorities and cost are agreed separately.
The estimate depends on the task, the system’s condition, available code and documentation, the connections involved, testing and change requirements. We clarify the details before proposing a scope and price. If a separate assessment is needed, its fee and deliverable are agreed in advance.
An engagement covers the agreed technical work and its checks. It does not automatically guarantee sales growth, protection from every threat or zero downtime.
Discuss your IT needsYes. Tell us what is happening, what is getting in the way and what needs to change. You can add a link or an error message without passwords or other confidential information. If you are not ready to describe it, just choose a contact channel and leave your details.
You can bring us that task. We’ll check the settings, documentation, available code and integration options. We confirm feasibility after reviewing the details; a closed platform or limited access may affect the solution.
We start with the existing system and its configuration options. A migration or rebuild is proposed when there is a reason for it and is agreed separately. A WorkCowork subscription is not a condition of getting help.
Yes. If the task can be isolated and checked on its own, we can agree it as a separate job. If it affects other parts of the system, we’ll explain those dependencies before agreeing the scope.
The initial discussion: understanding the task, clarifying the information you have, checking whether we can help and identifying a possible next step. Server access, code investigation, a full root-cause investigation, a written audit, custom architecture and fixes are not automatically included.
When answering the question requires investigating the system and producing a separate technical deliverable. Before starting, we agree what will be checked, what you will receive, the fee and required access. A clear, small fix does not have to start with a paid audit.
Once we understand the task, we’ll propose a scope, outcome, price and schedule. If more investigation is needed, we’ll discuss a separate assessment. The quote currency, payment method and stages are agreed for the engagement before paid work starts.
No access details are needed in the initial form. After agreeing the assessment or work, we’ll identify the minimum access needed and how to provide it. Do not use the form to send passwords, keys, verification codes, customer databases or private access links.
Yes. We’ll agree roles, available materials, change boundaries and handover arrangements. We can contribute to one part of the project or take on an agreed scope of further work.
Tell us what happened, how it affects the business and whether there is a critical deadline. We’ll confirm urgent availability and terms separately. You can send a message at any time; this does not mean round-the-clock service or an immediate reply. Ongoing support has agreed working hours, channels and response arrangements.
Describe the situation in your own words, or simply leave a contact method that works for you. We’ll clarify the task, check whether we can help and agree the next step.
You can start by message. Calls are arranged by agreement.
The initial discussion is free. Technical assessment and work only begin after a separate agreement.
Thank you. We’ll contact you through your chosen channel to clarify the task and agree the next step. No assessment or work has started, and no call has been booked.
